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What format are the photos in?
All www.visualimages.com.au photos are in JPG format. Vector illustrations are in Adobe Illustrator . eps format. Files need to be unzipped.
Do you add photos on a regular basis?
Yes. We add photos as they are taken. Click on "Newest Photos" to see the latest photos that we have posted.
When do I need a model release?
If the images that you are submitting have an identifiable human face, then you will need a model release. This needs to be completed and sent to Visualimages. No images will be uploaded without receipt of this.
How do I become a contributing photographer for Visualimages?
Anyone can apply to become a photographer on Visualimages. Complete the online application form. Once the application is approved, you will be able to submit images to our inspectors for approval.
If I?m approved as a contributing photographer, are the samples I provided automatically accepted?
No, you will need to resubmit those images to our inspectors for approval.
Do you offer refunds?
Once your purchase is made we can not offer a refund. The reason for this policy is because we offer full access to our entire digital collection of photos and, as such, there is no way for our products to be returned. On a rare occasion we will make exceptions on a case by case basis.
Are there any restrictions on my use of the www.visualimages.com.au photos that I download?
Yes. While www.visualimages.com.au offers great freedoms and a wide ranges of uses, we do not allow the redistribution of our photos, or allow the use of our photos within products that are mass distributed in any type of archive format.
If I purchase a subscription are there any other fees I will encounter when downloading from the site?
No, an unlimited membership allows you full access to download any photos on our site at no extra charge.
Is account sharing allowed?
No, sharing an account is no different than distributing our materials to others. Individual accounts must be purchased by your friends and colleagues.
I bought a subscription, but it says I'm not activated, what do I do?
On rare occasions our merchant processors may not send the information of your transaction to our system, so your account may not be automatically activated. Therefore, if you have made a purchase of our yearly subscription and you are not able to access photos www.visualimages.com.au using your details, send a support request.
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